It’s observed and has come to the notice of this office that many SOLs
are sending Instant ATM cards to the customers by ordinary/Registered
post by noting the address on the envelopes which is available in CIFs.
It’s highly irregular, sending Instant ATM cards by post, as both ATM
card and PIN will be available in the same envelope and might lead to
fraudulent transactions.
This office is receiving many such Instant cards back as undelivered due to insufficient address.
As per procedure, when a customer approaches the counter, Instant card
has to be issued at that time only after obtaining/verifying the KYC
documents and updating all the relevant details at CIF level which is
mandatory. It should not be sent through Post to customer as both PIN
and ATM Card will be in the same envelope and anyone could misuse the
card at this stage, if it's wrongly delivered or lost in transit and
fraud might be committed.
Such instances shows that the SOLs are issuing cards to SB account
holders with or without consent of the depositor and then dispatching
Instant cards along with PINs stuffed in a single envelope to
depositors' addresses which will lead to misappropriation of funds of
DOP customer for which concerned official/s of the SOL will be
responsible/answerable. Any fraudulent transactions occurring due to
above practices will be recovered from the defaulted officials.
This is for your kind information and strict instructions to all concerned.
Thanks & regards,
Incharge Operations, DOP ATM Unit,
Bengaluru GPO 560001