Pincode 231225: The Indian postal system is no longer a mere disburser of mails, says Post Master General M U Abdali
After 27 years in service, a postman could take the workload no more in
Mumbai and stopped delivering letters. The Indian Express trails a
postman, deep inside UP, as he battles low wages, falling esteem, staff
crunch, and a stream.
The postman is Bharat Sarkar’s sole representative in the Indian
village… One doesn’t have to necessarily go stand on the border to serve
one’s nation. Doing your work properly, with blind devotion, is your
contribution to the country.”
In a packed community hall on a humid Saturday afternoon in Mirzapur,
Post Master General M U Abdali emphasises the importance of their jobs
to over 300 Gramin Dak Sevaks, gathered from all 20 blocks of Mirzapur
and Sonbhadra districts. The first such “mega mela” in over 20 years in
east Uttar Pradesh, it has been called to, among other things, “boost
the morale” of the dak sevaks
Abdali is pleased at the turnout, amidst an ongoing strike by postal staff in the state for higher wages.
With over six lakh staff, India Post is the second largest employer in
the country after the Indian Railways, with its network largest in Uttar
Pradesh. Over 90 per cent of the postal operations are now dedicated to
villages. But wherever a mail is headed, the mammoth system hinges on a
single employee — the postman. A letter travelling hundreds of miles
completes the last leg of its journey in the postman’s bag, to be
delivered to the addressee.
In July, this chain of delivery came undone when a postman in Mumbai’s
Kurla was found to have deliberately stopped delivering mail for two
years, reportedly because he could not cope with the workload. S T
Ballal had been delivering letters for 27 years, and was six years away
from retirement. The area he covered in the densely populated city
should have 43 postmen on paper; it only has 22. The undelivered mail by
Ballal, now suspended, ran up to nearly 14,000.
In the 180-year-old history of the Indian postal system, there have been
such instances before, says Abdali — of postmen “slowing down”.
Satya Narayan crosses Bijul on a boat fashioned out of rubber tubes to distribute a letter across the stream.
Satya Narayan hasn’t heard of noted Bengali poet Sukanta Bhattacharya’s
Runner. Describing a postman, Bhattacharya talks of a solitary runner
covering miles of village paths carrying letters of joy, love, passion,
memories and sorrow. About the postman, the poet adds, “No one will ever
read out a letter of his sorrow/Only the grass dotting his path is
privy to his sadness.”
Narayan hasn’t heard of Ballal either, but he can understand. What the
Mumbai postman did was an aberration, he says, but it is true that
people only have complaints against postmen, and that no one hears
theirs.
A weather-beaten man with deep-set eyes behind his spectacles, the
56-year-old looks on blankly at the Mirzapur community hall as block
postmasters go up to receive citations from Abdali for having opened the
most number of bank accounts (8.1 lakh in all, in Mirzapur and
Sonbhadra).
Narayan is as unfazed when Abdali describes a postman as “the great man
of the village”, to thunderous applause, and acknowledges women as “more
efficient and persuasive postmen”.
As the congregation breaks for lunch, Narayan opens up a little. “I come
from Anpara. It is a land of hills and jungles in Sonbhadra district,
with streams and ravines. I walk hours and cross a stream to deliver
mail,” he says.
Narayan is a contractual Gramin Dak Sevak, like 50 per cent of the India
Post work force. Designated as ‘extra-departmental’ staff, most of them
earn around Rs 8,000 a month. As per a ‘Time-Related Continuity
Allowance’ system, they work for three to five hours a day, and are paid
accordingly. They are entitled to Sundays off and a month’s leave in a
year.
After 30 years on the job, Narayan earns Rs 12,000 a month. The
permanent ones, who earn around Rs 30,000, also get travel allowance and
subsidised hotel stay. Around 18 per cent of the permanent workforce is
women, as per India Post’s Annual Report 2016-17.
The job requires a minimum qualification of Class 10, and selection depends on marks.
The Anpara region, Abdali says, is the most inaccessible postal pocket
in Sonbhadra. Junior staff in Mirzapur call it among the toughest in
Uttar Pradesh.
Assistant Post Master (Accounts), Mirzapur, S K Singh says, “The
situation is much better now… there has been development. Earlier, there
were no roads or transport. Postmen had to wear ghungroos (anklets) to
scare off wild animals as they walked through forests.”
“Only we know how we deliver letters,” Dayaram, the postmaster of the
Kandhaura branch post-office where Narayan works, who has also come for
the Mirzapur meeting, says. “When you come to our part of the country,
you will see. It is a long, long journey.”
Narayan covers an area of 35 sq km, collecting mail from the Radhore
branch post-office of Sonbhadra, and delivering it to 19 villages under
it. Sonbhadra, the southern-most district of UP, is the only one in the
country that shares its border with four states — Bihar, Jharkhand,
Chhattisgarh and Madhya Pradesh.
At Kandhaura, a settlement of roughly 900 households on the UP-MP
border, Dayaram’s four-room house doubles as the branch post-office.
Most branch postmasters, like Dayaram, work out of their homes. In this
sparsely populated village of kuchcha huts, his is one of the rare brick
houses.
In a room marked ‘Karyalay (office)’, Dayaram sits at his “workstation” —
an eight-year-old second-hand personal computer his son bought from a
friend. For over 15 km around, including villages in MP, “Dayaram, the
daakiya”, is a known name.
The trip to Mirzapur and back took him and Satya Narayan three days, and
Rs 100 each. They travelled part of the journey back ticketless on a
train. “We can spend only so much,” says Narayan.
Satya Narayan covers an area of 35 sq km, delivering mail to 19 villages
Reaching Mirchadhuri at 2 am on their way back, Dayaram and Narayan
stopped over at the Radhore branch post-office to pick up the mail for
Kandhaura. This is because the two also do the job of a ‘runner’, in the
absence of one at the Kandhaura branch for the past seven years.
The runner, a legacy of Sher Shah Suri’s intelligence gathering network,
who would carry mail and official secrets for the royal household and
army, was absorbed by the ‘Dawk’ postal carriage system set up by the
British pre-Independence. The runners would deliver mail across miles,
and literally run as they were paid as per the distance covered and the
weight of mail they carried.
In the under-staffed India Post, that job is now mostly performed by dak
sevaks. A cluster of villages comes under a branch office, a group of
branch post-offices under the town sub-post-office, overseen by the
district head office, and finally, there is the regional grand
post-office. Radhore and Kandhaura are attached to the Anpara
sub-post-office.
While postal authorities say a postman can rope in his family to help
him deliver mail and that the department pays for this, staff say the
process is not as smooth.
Shyam Lal, 53, a ‘packer’ at the Anpara sub-office, says he was made
permanent only last year because of the high number of vacancies. Before
that, he had been working as a contractual packer, sorting and packing
mail into bundles, for 35 years. His pay has gone up from Rs 10,400 to
Rs 21,000. His son Shiv Kumar works as a mail packer for Rs 200 a day.
Says Ravi Kant Yadav, the block postmaster of Dhuma, a hilly and remote
region of Sonbhadra, “I am the branch postmaster, the postman and the
runner in my village. And I am only paid one man’s salary.”
Bholanath, the block postmaster of Radhore, is among the luckier ones.
He has a 64-year-old runner, Gene Lal, who is six months from
retirement. Every day, Lal rides his rickety bicycle to get mail from
the Anpara sub-office to Bholanath’s house, which serves as the Radhore
branch post-office. In an official arrangement, Lal also gets along with
him the Kandhaura branch mail. So every morning, either Dayaram or
Narayan go to Radhore, 20 km away, usually on Dayaram’s motorcycle, and
fetch Kandhaura’s mail.
Apart from filling in for a runner, Narayan and Dayaram also have to
make do without a second postman. The number of staff at a village
post-office is decided as per the average volume of mail it gets in a
day and the distance covered to deliver mail.
Abdali says the runner system is being done away with, and that the post
of second postman has also been scrapped as village post-offices get
very little mail. About runners, he points out, “Now there are mail vans
and vehicles and most roads are motorable.”
In contrast, cities see a larger volume of mail, but postmen have to
cover shorter distances. Calling the urban beat “smaller and compact”,
Abdali says, “A rural postman inversely has a much smaller volume of
mail but greater distances to cover. So the workload for the two remains
almost the same, only the nature of work pressure differs.”
Kandhaura post-office gets up to 25 mails a day.
***
Abdali, a sharply dressed man, occupies a spacious office at the General
Post Office. He was transferred to Allahabad from Delhi earlier this
year, and is the ‘chief executive officer’ in charge of 16 districts of
east UP.
Abdali is optimistic about the future of India Post. “I have been in the
department 20 years. Even when I joined, I was told the postal system
is crumbling and will die. But nothing has happened and nothing will.
And I can say I have another 40 years,” he laughs.
However, with the advent of private courier services and the gradual
death of personal correspondence as mobile phones and Internet take
over, losses have been steady, roughly pegged at over Rs 6,000 crore per
annum, according to the India Post Annual Report 2016-2017.
On its website, India Post states its chief long-term strategy —
“financial self-sufficiency by generating surpluses from services
(existing and new) outside universal service obligation”. The Indian
postal system is no longer a mere disburser of mails, Abdali says.
“Where one large body of work has died for the Postal Department, other
new ones have come up, like commercial mail, admit cards and exam
results, and even couriers from e-shopping sites.” The volume of parcels
and packet mails stood at almost 99 crore in 2015-2016, five crore more
than the previous year.
A local post-office also collects the retail and wholesale prices of
rations from villages for calculation of national indices; disburses
MGNREGA wages; relays weather reports to farmers; as well as serves as
the chief banker to rural India.
Abdali also insists that, with technology, the functioning of
post-offices and postmen has improved. “Postmen no longer have to take a
boat to deliver letters. Routes are designated to avoid crossing rivers
and to ensure this is done via a bridge, for instance. Postmen use
cycles and motorcycles.”
Few share his enthusiasm, or agree with him. Rajeev Dwivedi, secretary
of the Bharatiya Dak Karmachari Sangh, says for the past few months,
postmen have been agitating for salaries commensurate with the 7th Pay
Commission, which incidentally doesn’t cover dak sevaks. “Why this
stepfatherly attitude?” asks Dwivedi. “The exploitation of postmen
during the British Raj continues.”
The dak sevaks’ main grievance is against the Time Related Continuity
Allowance system, which gets them a minimum of Rs 5,400 for three hours
to a maximum of Rs 11,000 for around five hours. “Safai karmi se bhi
bekaar hain hum. Samajhiye, kuchch nahin (We are worse off than
sanitation workers. Almost nothing),” says Sudhakar Mishra, a dak sevak.
There is, however, no penalty for failure to deliver mail, according to provisions of the Indian Post Office Act, 1898.
***
Four hours after he returned from Mirzapur, around 3 am on a Sunday,
Dayaram is back at work, after a short nap, and a cup of tea and
biscuits. Though today is an off day, he wants to make up for the loss
of a working day while they were at Mirzapur. He opens the white felt
mail bag he and Satya Narayan got from Radhore, and is relieved to find
just one dispatch inside. It’s an Allahabad Bank letter for ‘Narendra
Prasad’, a resident of Kandhaura.
Posted four days ago, the letter has travelled 350 km, from the General
Post Office in Allahabad, via an India Post mail van, to the Mirzapur
Head Office, and finally Anpara.
Dayaram, the branch postmaster of Kandhaura, at his ‘Karyalay’. He
bought the computer second-hand and is supposed to make entries into it,
but either there is no power or the voltage is low.
Scribbling into his register, in his dimly lit Karyalay, Dayaram says,
“We have to enter all the logs into the computer system now — when we
received the mail, when we delivered it, or if we had to return it to
the sub-post office as we couldn’t locate the addressee… Computers have
come recently, but the distances and difficulties remain the same for
us.”
There is another problem. Despite the thermal plants at Sonbhadra, power
supply remains erratic. Kandhaura usually gets electricity from only 10
am to 4 pm. “And the computer does not start because the voltage is so
low. I had bought it to learn, but I regret wasting my money. It’s of no
use. I continue to maintain my records in a register,” Dayaram says.
Meanwhile, the Postal Department has been talking of a Rs 4,500-crore
upgradation of the Indian postal system. Abdali calls it “the biggest IT
scheme of the country”.
Around 7.30 am, carrying Narayan Prasad’s letter and a plastic bag with
his register (for recipients of mail to sign in), pen, an ink pad, and a
black umbrella, Satya Narayan sets off on foot. He has a rough idea
where Prasad’s home is.
A member of the Panikar Scheduled Tribe, Narayan admits the changes over
the years have not been all bad. He marvels at mobile phones, for
instance. “One ring to anywhere and we are connected. No one needs to
write letters now. So the load of the mail to deliver has fallen,” he
says.
Dayaram estimates that mobile phone use in the Kandhaura gram panchayat,
with a population of roughly 5,000 people, has gone up by around 70 per
cent in the past one year alone.
However, signals remain weak. Narayan dials Bholanath’s number on his
basic Nokia phone to demonstrate. There is only one signal bar.
Now, apart from mails, Narayan says, he often delivers packets of
fertilisers and seeds ordered online by villagers, bringing them down
from Radhore himself.
He confesses that it is earnings from his ancestral land and not his
salary that largely sustain his family of seven, who live in a hut 1 km
from Dayaram’s home. Two of his daughters and a son are married, while
he is planning to marry off the other two sons. None of his children
finished schooling. The land was left to Narayan by his grandfather, a
former mukhiya of Kandhaura. It was Narayan’s father-in-law, the postman
of a neighbouring village, who got him the postal job back in 1987.
Eighty-five minutes of walk later, through a jungle area and narrow
tracks across fields, Narayan stops at a pair of huts, and calls out,
“Narendra Prasad!” A wiry adolescent steps out, takes a look at the
letter and shakes his head. He tells Narayan that Prasad’s house lies
“on the other side” of the Bijul stream.
Narayan resumes his walk, balancing his mail and umbrella as he
negotiates the slippery rocks and slushy grass on way to the stream.
Villagers waiting to cross over exchange greetings with him.
As a mother and child get off, Narayan gingerly climbs onto a makeshift
raft of four rubber tubes held together with bamboo strips. In a more
reflective mood now, he recalls how he and his father-in-law used to be
the chief harbinger of news from the city for Kandhaura once, and his
father-in-law would write and read letters for illiterate villagers.
“The postman used to be the only literate man, a man of the world,
widely travelled,” he says. It is this “social standing” he misses,
Narayan adds.
Sita Ram Gupta, who operates the raft, butts in to say he is crucial to
the delivery of letters too, to villages deep in the Vindhyas.
Handing Gupta Rs 2 as they reach the other side of Bijul 5 minutes
later, Narayan says, “When the rains set in, this stream rages, and the
water goes high up. It’s then impossible to cross over. We don’t deliver
letters for days, there is no bridge.”
After 20 minutes of walking, Narayan reaches the right house. Narendra
Prasad is not at home, but his wife Gita receives the letter with a
smile, marking her thumb on the register Narayan holds out. It is a
letter from Allahabad Bank welcoming Prasad to bank with them.
Gita asks Narayan how fast Bijul’s current was, and about the prices of
rations at his village. After a few minutes of chatter, Narayan sets out
for the journey home.
On the way, several people greet him. Surendra Kumar, who is around 20,
quips that mail reaches everybody in Kandhaura on time. “There has never
been a problem.” But that in villages further down, where houses are
1-5 km apart, a delay of three days is common.
“Kaam teen ka karna hai, vetan ek ka milna hai. Aap ‘nahi’ nahin keh
saktein hai. ‘Nahin’ kahenge to aapko jaana padega (You do the work of
three persons, and get paid the wages of one. You cannot say no, if you
say no, you will be asked to go),” Narayan complains, taking a 10-minute
rest and splashing water on his face before getting onto the raft
again.
Addressing postmen at the Mirzapur meeting, Abdali likened their 40-year
average service to that of Kashmiri walnut cultivators. “A walnut tree
takes 40 years to bear the first fruit. Like that, you must sow the
seeds, the fruits of which you might not be able to enjoy, but your
progeny surely will.”
Narayan wonders. Walking up a slope under the noon sun, on the other
side of the bank, he says he has never done anything besides farming and
delivering letters. Earlier, he says, he never thought about changing
jobs. Now, he adds, “Who will give me one? I am fine with this, with
what I do.”
Source : The Indian Express